RETURNS AND EXCHANGES
If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:
- Unworn; and
- Original tags still attached
If your item meets this criteria, email us at firstname.lastname@example.org and a team member will contact you with within 2 business days.
All returns will be issued a Store Credit (see below for more info)
We will only provide you with a full refund of the product you purchased from us online if the product is:
- Deemed faulty, not of acceptable quality, or unsafe; or
- Does not match descriptions made on the site, or given to you by any of our representative.
We offer free return postage for all our Australian, Canadian and USA customers. At this time we cannot offer free return postage options for customers outside of these locations.
There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are only granted by a our team member and are subject to stock availability.
Once we have received your approved returned items at one of our offices, our team will work quickly to issue you a Store Credit code. This code doesn't expire!
How do I get it?
It will be emailed to you directly to the email address you provided in your original order.
How do I apply it?
At the checkout enter the code in the "gift voucher or discount code", then click apply. Please ensure the code has been entered in its entirety with no spaces at the beginning or end. Contact our Customer Service team if any issues occur.
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from us is faulty, not of acceptable quality or unsafe, please email email@example.com with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item
Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.
All returns should be processed within 4 business days of receiving your returned parcel.
It can sometimes take up to 2 weeks to arrive at our Minnesota office depending on the starting location.
If it has been longer than 2 weeks since you have returned your item(s) and you haven’t heard from us, please check your junk email and check the inbox of the email account you used on your order.
If you still cannot find confirmation from us of the return, please contact firstname.lastname@example.org with details of your return. This includes:
> Your Order Number
> Item(s) you returned
> Any available tracking information
The team will review your information and find out whats going on with your parcel.
SHIPPING AND DELIVERY
Please note the tables below are guidelines only, as guaranteed delivery times have been temporarily suspended.
DHL Express Shipping
Metro: 3-5 business days
Regional: 3-7 business days
Some countries will charge a separate fee for incoming purchases. The fee values do vary from country to country and we want to provide you with the best service that we can offer by having a one payment system. This means you will not be charged anything extra at time of delivery
How is it Calculated?
All duties and taxes are calculated on our site based on your details and the countries requirements that you are shipping to. Unfortunately, we cannot amend this cost as it is done automatically. We regularly check and update these figures to ensure that we are passing on the right charge and information.
We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.